Frequently Asked Questions

What are delivery charges?

Our shipping fees can be found at the checkout page once you place your order. All of our orders are lovingly made right here in the United Kingdom and shipped with Royal Mail.

We are pleased to offer free shipping to UK, Europe and USA for all orders over £60.

What payment methods are accepted?

Security is extremely important to us especially when it comes to payments online. This is why we use PayPal and Stripe for all of our orders to ensure your card details are safe.

What exactly happens after ordering?

Once you place your order you will receive an email notification that your order is processing, from there our your images go to our design team to remove background images and make your photos suitable for printing. This process takes between 2 – 7 business days.

We will then send you another email to say your items have been dispatched to our shipping provider.

All orders are shipped right here from our UK warehouse. We use Royal Mail first class for our standard delivery service and DPD with our courier delivery.

Most of the time orders will arrive to you within 2 – 10 business days in the UK and 5 – 15 days for USA.

If you haven’t received your items within these time frame please do get in contact with us and we will do our best to find your order.

Can I see proof of how my product will look?

Unfortunately, we are unable to show proof as all products are bespoke to you and your pet our designers have to manually edit your images and crop the face out.

How long will delivery take?

All orders are shipped right here from our UK warehouse. We use Royal Mail first class for our standard delivery service and DPD with our courier delivery.

Once your items have been edited, processed and sent to Royal Mail, delivery times are the following:

-UK – 1 – 3 business days
-EU – 3 – 5 business days
-USA / International 5 – 10 business days.

Please note personalised items also require a 2 – 7 day processing time to allow our design team to edit the images to remove any backgrounds and make them print ready.

If you haven’t received your items within these time frame please do get in contact with us and we will do our best to find your order.

I haven't received my confirmation email

You should receive a confirmation email 5 – 10 minutes after you have placed your order, if you haven’t received this please check your spam / junk folders just incase our email may have ended up in there.

If you still haven’t received confirmation, fill out the form below and someone from the team will be in contact.

How secure is Pawsify? Is my data protected?

Security is very important to us and we do not share any of your data to third parties.

We use SSL to encrypt all purchases so you can be sure your card details are safe a secure.

Refunds/Returns

We offer a 30 day no questions asked returns and any items that are not personalised.

All items that are personalised are bespoke to you and your pet are non refundable as they are printed on demand. We use processes called direct to garment (or DTG) and sublimation to print our products, this means that colours may look slightly different to what is show on the website. Unfortunately we are also not responsible for any spelling errors, incorrect names or poor quality photo prints.

However if you have any questions or queries please do not hesitate to contact our team for any advise.

Other ways to contact

Tel. 0844 357 0080

Address. Pawsify Ltd, Kemp House, 152 – 160 City Road, London EC1V 2NX

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